AGENCY REPORT CARD
Thank you for taking the time to complete this brief report card. We want to meet or exceed your expectations. Sometimes we simply need to ask if we are succeeding.
1 - Our featured carrier is the Erie Insurance Group. Overall, how satisfied are you with the value of your Erie policy? Very satisfied Satisfied Neutral / Unsure My Policies are with another carrier thru Werle & Rushe Agency Somewhat Dissatisfied Completely Dissatisfied
2 - Our agency hours are 9:00 am - 5:00 pm MON, WED, THU, FRI; 9:00 am - 6:00 pm TUE; 9:00 am - 12:00 pm SAT. Does this meet your needs? Very satisfied Satisfied Neutral / Unsure Somewhat Dissatisfied Completely Dissatisfied
3a- LONG-TERM POLICYHOLDERS ONLY If you experienced a claim within the past 5 years, with any carrier represented by our agency, were you satisfied with your claim settlement experience? Very satisfied Satisfied No Claim Somewhat Dissatisfied Completely Dissatisfied
3b - NEW POLICYHOLDERS ONLY Thank you for recently entrusting your insurance needs with our agency. We want to know if you were satisfied with your policy purchase experience. Did we explain the policy coverages? Did we present you with options? Did we explain what to do in the future to pay premiums or report claims? Very satisfied Satisfied Neutral / Unsure Somewhat Dissatisfied Completely Dissatisfied
4 - Insurance premiums can be paid in person; via personal check by mail; individual electronic funds transfer via the internet; and (some carriers) by credit or debit cards. Do these options meet your needs? Very satisfied Satisfied Neutral / Unsure Somewhat Dissatisfied Completely Dissatisfied
5 - Please rate your overall satisfaction with our agency. Very satisfied, would recommend to others Satisfied Overall, but not to the level of recommendation Neutral / Unsure Somewhat Dissatisfied Completely Dissatisfied
Please add your personal comments -